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📦 Return & Refund Policy

Last Updated: [Insert Date]

We want you to love every purchase! If not, here’s how returns work:

✔️ 1. Items Eligible for Return

  • Damaged product
  • Wrong item received
  • Missing parts
  • Product different from description

⏳ Must be reported within 48 hours of delivery.

❌ 2. Non-Returnable Items

  • Used/opened toys
  • DIY kits with broken seal
  • Stationery items
  • Personalized/custom items
  • Clearance/sale items

🔄 3. Return Process

  1. 📩 Email/WhatsApp issue with photos/videos
  2. 📝 Team verification
  3. 📦 Item pickup (if applicable)
  4. 🧼 Product must be unused & in original packaging

💳 4. Refund Timeline

  • Issued after QC inspection
  • 5–7 working days to reflect
  • Refund to original payment mode

❗ 5. Cancellations

  • Allowed before dispatch only
  • Not possible once shipped

📬 Need Help?

📧 mumstoyhouse@gmail.com

📱 WhatsApp: +91 9810294608